A-T-T-I-T-U-D-E - "The key to successful selling”
An introductory selling skills webinar. If you don't ask questions you will not find out what people want. People taking this course will learn how to qualify customers in 10 minutes or less and explore ways to overcome price objections. Hundreds have taken this course and have enjoyed immediate results. Turn no's into yes's following a few simple guidelines to successful selling. A perfect webinar for people new to sales in the kitchen and bath industry as well as veterans looking for new ways to improve their sales.
SELLING THE UPGRADE - "Good - Better - Best"
Most of all marketing is based on that fact that people want and need choices when they buy things. That is why product suppliers offer Good, Better, Best in their products and services. When you take this webinar you will learn how to introduce product upgrades, things that help customers enjoy a better lifestyle like roll out shelves in base cabinets and better task lighting in work areas. You will find out when the best time is to introduce upgrades and how to include them in your product demonstrations. The webinar is a perfect follow up to the A-T-T-I-T-U-D-E program.
The picture at the left could either be an angry customer or maybe, but hopefully not you, when handling customer complaints. This entertaining and informative webinar profiles the different phases people go through when they are dissatisfied. Analyze how people go from unhappy, to frustrated and finally angry. You will discover the secrets of how to diffuse uncomfortable situations not to "take" difficult situations personally or "make" them personal.